Focus Mediation Recent Testimonials  

Thank you so much to you and Nicola Lewis for helping us reach a resolution yesterday - we are so relieved that we could all agree on something that is workable for us all. We felt really listened to and understood, which we are very grateful for. 
 
Following Civil Mediation 
I was actually dreading the process of mediation but felt much re-assured by the Mediators’ calm and straight forward way of taking us all through it. - Client 
 
A very professional service, delivered in a friendly and co-operative way, providing a good outcome for the client. 
 
Solicitor 
Caroline Friend Focus Mediation
“An excellent and fully inclusive process. 
 
Whilst uncomfortable to attend, I felt supported and guided through the process of moving all concerned to a better place whilst keeping the interests of our son and his relationship with me paramount. 
 
Communication initially was light but that may be as much down to the solicitors’ (Caroline Friend) process.” 
I found the mediation very stressful, but saying that it was the only way forward to ensure that my ex husband and I could work at an agreeable MOU. 
 
I found Emma, very calm and fair in this process, as I was finding the whole situation very emotional experience. Since the mediation finished and our financial offer have been agreed upon, we have discussed our time in mediation and both have agreed it was the best way forward. My ex had been very resistant to this process and I had insisted it was the only way forward to us. For once he listened. He confessed that he had felt Emma was on my side at times and I corrected him to say I felt at times she was on my side but overall I had felt she was on his. So we have concluded that overall she actually was doing a very good job and the result is that we have an FO. 
 
Following Family Mediation 
My apologies that we have not got back to you. We do not need any more mediation sessions as we have finally agreed on an FO which is going into the court this week. 
 
Thank you for your patience and help with our mediation sessions. Mr & Mrs S 
Sara was very skilled at guiding/facilitating the process so that the important points were focused on and progress was made. I had quite honestly thought that we would not reach agreement and the fact that we did must be due in part to the work of Sara. I am, of course, extremely happy! One of the main purposes of engaging in mediation was, for me, allowing the girls’ opinions to be expressed and heard. Nicola, Sara's colleague, was wonderful with my girls and their views were certainly expressed and heard as a result. Thank you! 
 
Following Family Mediation 
Civil Mediation 
 
I felt only a good mediator could resolve this case. Thankfully we found Martin. He did an outstanding job and helped secure an excellent result. Martin went beyond the call of duty. 
 
Solicitor in a breach of contract case 
I am genuinely grateful - Martin and Jean were invaluable throughout the process. My solicitor and I agree that the mediation made all the difference. Without their intervention, the matter would likely have proceeded after further delay to trial, to the benefit of no one. They really went the extra mile to obtain settlement. 
 
(Comment from client in dispute with a garage about work to a valuable car) 
A great weight has been lifted and I can now start to plan my future. It took 2 years and 10 months of solicitors, barristers, courts, arguments and £12 K of savings to finalise my divorce. Why I was not pointed in your direction at the beginning? 
I was greeted and made comfortable all throughout the process. I’d like to thank you for your professionality and would certainly recommend your company to others. 
 
Here’s wishing you the very best. 
I felt at ease in a very hard situation. I felt that the situation was dealt with well and, within the first session, myself and my ex-husband were able to reach an agreement. 
I couldn’t have asked for a better outcome. 
 
The communication was excellent throughout the whole experience. 
I found the process to be, in the circumstances, a smooth and efficient way of dealing with the financial and other arrangements during separation when it was impossible to negotiate personally and financially impossible to use the normal legal routes. Sessions were calm and ordered and both mediators helped navigate the process very well. 
 
Thank you - Mrs P 
Jean was very professional. Explained the process from start to finish and we ended with a very positive outcome. 
 
Ms R 
I feel that mediation was very beneficial as it helped my colleague and myself come to an agreement to put the past behind us and come to a conclusion to move forward. Jean was very approachable and the meeting was a success. 
 
Mrs F 
Mediation was challenging but in the end very effective”. –  
 
The client gave our mediator 10 out 10 on all counts on our ‘Quality of Service Questionnaire’ 
 
The service received was excellent from initial introduction to the final handshake”. 
 
W.D. After a commercial mediation 
Although obviously emotional and stressful, Mary immediately put me at ease as she was both professional, yet most friendly and caring throughout the session. 
 
Following a One day Mediation 
Prior to meeting Caroline, for many years we had been unable to get anyone to listen to us – my daughter or me. The court left us in a very difficult position and then walked away. After all the years that have passed, it is still obvious to both of us that the court came to the wrong decision. 
 
Caroline was the first person to address the issues and tackle them head-on, without trying to go over old ground. She understood the legal system better than anyone else I have ever encountered and is also the only person to have listened specifically to my daughter. She approached this in a remarkable and intelligent way. 
 
A year later, and life has changed beyond recognition. My daughter’s views have been respected. My ex-partner, our daughter and I all had dinner together for our daughter’s birthday. Unimaginable a year ago! I cannot thank Caroline enough for her help. 
 
AN, Oxford 
Caroline was an excellent mediator; very knowledgeable, pragmatic and professional. Her extensive know of the law was an invaluable guide throughout the mediation process. 
 
Mediation kept communication on track and reduced emotional conversation. Effectively guided us to a solution and provided an efficient process to resolve issues as they arose through facilitated discussion/expert input. 
 
Emma Bugg was professional with both us at all times, she remained impartial at all times and always listened at all times. She let both myself and my ex-partner make our decisions and overall it was an amicable experience 10/10.  
 
After a family mediation 
 
 
From the onset, Emma has been extremely professional, compassionate and informative. She has guided and supported us both through a very difficult process. An excellent service and one I would thoroughly recommend. 
 
After a family mediation 
“We couldn’t agree on the care of a relative who had lost capacity. The mediation was carried out with empathy and fairness, with no judgements made on any issues. The mediators ensured discussions were kept to the point to ensure little delay. I wish you had had the papers sooner”. 
 
Comments after a commercial mediation 
“Mediation was challenging but in the end very effective”. 
 
The client gave our mediator 10 out 10 on all counts on our Quality of Service Questionnaire 
“Thank you all for your help, we are feeling very relieved. Please thank everyone involved they were of much help and it’s greatly appreciated”. 
 
R. After a commercial mediation 
Swift, efficient and successful. Thank you. 
 
J.M. After a family mediation 
A good opportunity to have a structured and informed discussion in a professional environment. 
 
S. After a commercial mediation 
I want to say a special thank you for acting as mediator between myself and M. You've helped me to understand the importance of parenthood. I will try my upmost to build back the relationship with my son and work 'with' his mum to nurture and guide him through his life as lovingly and positively as I/WE can. I will also try to build back some form of parental relationship with M. Admittedly today was one of the most challenging sessions so far but despite this, I fully see the benefit in going through mediation. Thank you for remaining focused on the task set upon you and helping me to gain access/time with my boy. 
“The service I received was excellent from Jean’s prompt response at the beginning to the final hand-shake – the whole procedure has been exemplary. This was the first time anyone had shown any concern for our struggle with ZZ with their amazing financial resources. 
 
Focus Mediation offered complete reassurance about the whole procedure, made sure I was aware of everything going on and even making sure I had travel instructions. I was treated with courtesy and respect at all times and was not dismissed out of hand (as I had been before). I hope this is a service that will flourish and become used more widely by companies such as ours, who prefer to act with a conscience and common sense.” 
 
W.D. After a commercial mediation 
Caroline mediated us through a difficult and complex situation involving three parties – one of which was not present. Whilst my ex-partner and I were always committed to finding a solution, the mediation supported the inclusion of the third “non present” party in a way that would not otherwise have been possible and without, would have left us completely stuck and unable to proceed with our new lives. Caroline was everything I would hope a mediator to be – fair, neutral, kind, wise and committed to finding a way through. Divorce proceedings, in the main, come with deep pain and hurt – having a wise, gentle person to neutrally support was critical. 
 
I found Caroline extremely friendly and understanding. She put my fears at ease and conducted sessions very well. I believe we made huge progress in these sessions. 
 
T. After a family mediation 
We had several sessions with Mary over 15 months. The biggest achievement was to help us sort out our defended divorce and cross petition. It was extremely difficult to agree on the reasons for our divorce – Mary worked particularly hard to achieve this. Additionally Geraldine was fantastic at calming situations and making us focus on one problem at a time and the main issue within it. In summary I would recommend Focus to couples in a similar situation. We have resolved/agreed things that have allowed us to make key steps in moving forward. In my opinion we received excellent information from both mediators, which our respective solicitors always gave to us in a very disruptive and non-Resolution way. Thanks Geraldine and Mary, fingers crossed our divorce will go through this year. 
 
Many thanks Caroline for your superb mediation; I felt you approached our extremely difficult situation with great intelligence, perception and sensitivity. It was a big relief to avoid Court proceedings and I appreciated your helpful suggestions, as well as the way you encouraged us to focus on the children’s needs from both parents. I didn’t imagine such a positive outcome would be possible! Communication has definitely improved and the process of mediation has definitely had the effect of defusing our feelings as well as allowing both parents to recognise their joint role/input. I would definitely consider returning to Focus Mediation and would whole heartedly recommend the service. Many thanks! 
 
Initially found Mediation very difficult and I was very angry having been put in this situation in the first place. However, at the sessions Caroline helped both my ex-partner and I communicate more effectively for the ultimate goal of co-parenting our son. 
 
Elaine was thorough, concise and informative. I felt at ease. The meetings opened a pathway to help resolve our financial issues. 
 
“Whilst having no experience of divorce or mediation hitherto, I think the process has obviated a lot of possible bickering and unpleasantness that could have otherwise arisen. It has probably saved both parties considerable expense as opposed to everything being dealt with by solicitors, not to mention time – an important factor at our age! 
 
I have found both Emma and Mary very professional, efficient and friendly and they have been extremely thorough in handling our case which was quite complicated financially. Both came up with good ideas because they were looking at the overall picture and not just “one side”. I would certainly recommend Focus to anyone else who I found to be in this regrettable position.” 
 
Mrs J 
"The mediation was a scary experience and I felt vulnerable. However the mediator (Emma) made me feel at ease and that my safety was important. She allowed us to sit where we wanted and gave us a glass of water. She was very clear about the rules and expectations and occasionally referred back to them which reminded me why we were there. I found her to be very fair – sometimes she supported my ex-husband and sometimes me. She remained calm and assertive." A & N 
I found the mediation very stressful, but saying that it was the only way forward to ensure that my ex husband and I could work at an agreeable MOU. I found Emma, very calm and fair in this process, as I was finding the whole situation very emotional experience. Since the mediation finished and our financial offer have been agreed upon, we have discussed our time in mediation and both have agreed it was the best way forward. My ex had been very resistant to this process and I had insisted it was the only way forward to us. For once he listened. He confessed that he had felt Emma was on my side at times and I corrected him to say I felt at times she was on my side but overall I had felt she was on his. So we have concluded that overall she actually was doing a very good job and the result is that we have an FO. 
My apologies that we have not got back to you. We do not need any more mediation sessions as we have finally agreed on an FO which is going into the court this week. Thank you for your patience and help with our mediation sessions. 
 
Mr & Mrs S 
"Overall I feel that the mediator was great at getting us to communicate and listen to each other and see things from each other’s perspective. We have come to an arrangement which we both agree with which without Caroline’s help would not have happened.” 
 
A. N. 
I found the mediation session to be rewarding and beneficial as it made both parties focus on the issues regarding the children and not divert into side issues. 
 
A Father 
“The service I received was excellent from Jean’s prompt response at the beginning to the final hand-shake – the whole procedure has been exemplary. This was the first time anyone had shown any concern for our struggle with ZZ with their amazing financial resources. 
 
Focus Mediation offered complete reassurance about the whole procedure, made sure I was aware of everything going on and even making sure I had travel instructions. I was treated with courtesy and respect at all times and was not dismissed out of hand (as I had been before). I hope this is a service that will flourish and become used more widely by companies such as ours, who prefer to act with a conscience and common sense.” 
 
W.D. After a commercial mediation 
I just wanted you to know I very much appreciate the way you managed to get my husband and I from A to B at mediation. It truly was the 'root canal' of divorce, but we made it and I suspect any other mediator at the country would have thrown in the towel before session 8! 
 
So thank you sincerely for your patience and care during a quite traumatic process. 
 
Prior to mediation N and I were in a "dark place", we were arguing and disagreeing, and our son was bearing the burden of our failure to communicate. The mediation session with Caroline was excellent as it got to the core issues straight away, made us have a conversation that we would not have had otherwise, and we were able to agree an action plan of what we need to do to make the situation better. On the way out, N offered to give me a lift and we cleared the air and agreed we needed to move on, even having a sense of humour about some of the things which came out during the session (do you remember the 5 different creams!!). 
 
Since the mediation, the situation has completely changed. The hand-over book that we agreed to do during mediation works really well and we now do a proper hand-over. We are communicating much better and have started to listen to each other (we haven't done that for 5 years). 
 
There has been potential for conflict but we have handled it differently. We even ring each other up for a chat now sometimes, something I never thought would happen again. The mediation was a real success, has made a difference to our lives but much more importantly our son's life. He is happy that we are getting on better, and it is so much healthier for him and his well being now. 
 
Thank you to Caroline for her excellent mediation skills, being patient, totally impartial, asking the right questions, and encouraging us to come up with shared solutions and actions. 
 
Mother of one 
We do wish to extend our heart felt thank you to Mary Banham-Hall for her patience and understanding throughout this matter. Our client is obviously delighted that an agreement has now been achieved and we will try to complete matters as promptly as possible for her. 
 
Solicitor 
I simply cannot convey the appreciation I have for the staff and work of Focus Mediation. My ex partner and I have attended on two separate occasions a couple of years apart, whereupon we both had stopped communicating regarding our son, we were at a point we simply could not discuss the smallest of issues. 
 
There seemed no hope other than to resort to legal action and fight, on reflection we simply both feel passionately that we want the best for our son. 
 
Our mediator Caroline had a wonderful way of calming things down and simply providing a method by which we could see each others' point of view and actually work together to find a solution after just a few hours, something I would have said would have been impossible to achieve. 
 
I would not hesitate to recommend...... the mediation process, something which I was initially sceptical about but have since recommended to others. 
 
Father of one